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AI in Learning and Development: The Good and Bad

A student using AI technology for studing and learning

The use of artificial intelligence (AI)  tools in everyday life is becoming more accessible – there’s lots of excitement and talk around it, as well as some apprehension.

Probably the most popular of these tools is AI ChatGPT developed by OpenAI.

Artificial intelligence has expanded the possibilities of what’s possible in learning and development by making training and developing skills much easier.

There are, however, new challenges that come with these new opportunities.

The potential benefits and challenges of AI for training must be carefully considered to ensure the most effective use of the technology.

In this blog, we’ll look at what we think are the main pros and cons of incorporating AI into learning and development.

Pros of incorporating AI into L&D

There are some benefits to incorporating AI into learning, training, and skills development, a few examples are, personalised learning, increased efficiency, and continuous learning.

Personalised learning 

Learner’s data can be analysed and adapted to make the learning experience meet their individual needs. Resulting in more efficient and effective learning. It is possible to provide employees with more customised content, rather than traditional learning approaches, which are usually event-based and developed as a one-size-fits-all.

Increased efficiency and scalability

Using AI to research a topic is an effective way of spending less time in doing so. The AI’s response can be used as a prompt to help you with ideas of what to include or use as a first draft but be sure you are fact-checking and confirming the sources the chatbot used.

The L&D team can use AI to quickly draft a variety of training topics, including initial training outlines, implementation plans, communications, and content details.

Platforms powered by AI can be scaled to reach many learners across different time zones and locations.

Continuous learning

Continuous learning can be enhanced with AI by providing learners with feedback and recommendations for further learning. With AI adaptive learning systems, it is possible to detect when a learner is struggling and then provide them with more or different support for them to succeed. When the learner demonstrates proficiency in the content or skill, the AI tool can provide more challenging tasks and materials to continue the learning.

Cons of incorporating AI into L&D

There are some challenges to incorporating AI into learning, training, and skills development, a few examples are, bias, privacy, and lack of transparency.

Reliance on technology

If we over-rely on artificial intelligence for learning and development, we may lose certain skills such as critical thinking and problem-solving that come naturally through human interaction.

Bias and discrimination

The answers to questions and the information given by AI are obtained from the huge volume of information on the internet. The information you get may sound plausible and authoritative, but it may be completely inaccurate if the AI tool is trained on biased data. It’s important to fact-check any material gained this way.

Privacy concerns

If the data is not managed securely, the use of AI raises privacy concerns since it requires collecting and storing large amounts of personal information.

Lack of human emotions

Your unique voice, tone, and perspective can’t be reflected by AI. In areas such as coaching and mentoring, AI-powered learning may lack the human touch and emotional connection needed for effective learning.

Cute small android robot works on a laptop. Technology of the future. Generative AI

The benefits and drawbacks of using AI in learning and development will vary depending on the context and implementation. It’s important to figure out if it’s right for you based on your needs.

It’s important to avoid bias and discrimination in your content, you should fact-check the response you get from AI. A good tool to use for this is the Google Fact Check Explorer, which lets you check facts by topic. It’s a search engine that analyses all major fact-checking websites to allow you to verify whether information has been fact-checked or not.

Yes, it’s an extremely powerful tool, but that’s it – it’s a tool, and a tool is only as good as how it’s been made and those that use it.

As always, if you have any questions, or think we might be able to help you with your eLearning offering, feel free to message us or click here to schedule a meeting.

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