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How to Use Feedback to Benefit your Employee Training

Person at a laptop giving happy feedback

The benefit of employee feedback is that it allows you to continuously improve your training offering by finding out what’s working, and what’s not and making the necessary improvements.

In this blog, we’ll look at what training feedback is, why it matters, and how to ask for feedback.

What Is Training Feedback?

Training feedback is the process of gathering information about your training course. So, you can analyse that it’s meeting the learning objectives and is allowing both you and your employees to reach training goals.

Looking at the effectiveness of your training enables you to identify areas that are working, and what needs improvement. It keeps the learners and trainers accountable, improves your employee retention rate, and ultimately creates better training opportunities. Making a higher return on investment.

You’re also showing you’re available to listen to any concerns or issues they may have about current training.

Asking for feedback

You may have employees that would prefer their feedback to be kept anonymous so using a survey allows for this option. Or you may have employees that feel speaking with you directly gives them much more opportunity to bring up issues or challenges and by doing so they are more likely to feel they are being heard and their feedback is listened to.

There are many ways to ask for feedback and it’s important to offer your employees options when it comes to them giving you feedback.

Here are a few ideas.

Surveys

Probably the most common way that you can collect feedback from your employees is through surveys. They are an incredibly efficient way to gather employee input, especially in large companies. You might be able to tap into much more valuable insights.

Apps and bots

One tool that could be used for collecting feedback is the chatbot. Chatbots can introduce surveys to your employees before, during, and after the training.

One-on-one

A one-on-one chat is the most personalised way to collect feedback. Employees may feel this gives them a chance to bring up issues, challenges, or sensitive matters that they might not feel inclined to discuss otherwise.

Suggestions box

Another way to collect feedback is to have a physical or virtual suggestion box where employees can post their feedback during and after their training sessions.

Test the course with your learners

By testing the course with your learners as a prototype, the feedback you receive about the course can be used to improve the course to meet your learners’ needs better.

All of the above

You might find that combining different feedback collection methods allows you to gather the most information during and after training.

Individual Feedback

Collecting feedback can be easier said than done. Your employees may be fearful that if they provide feedback that criticises the training, they may be treated differently or they may see it as a box-ticking exercise. They may also feel that even if they provide feedback, nothing will change.

Why Is Collecting Feedback Important?

Asking your employees for feedback is the perfect way to get input on training and gain an enormous pool of ideas on how to improve it. It can bring things to your attention that you did not even consider before.

By making feedback a natural part of the training process and asking for it at the end of every training course, shows your employees that their options are important.

Asking for and collecting feedback is important for your training strategy, it gives your employees a voice.

Acting on feedback

Putting into practice and highlighting the feedback that has been acted on, your employees see that their feedback is valuable. Which, in turn, will motivate your learners to share their thoughts.

Because training is a big investment both in time and money, you undoubtedly want to make sure you’re providing the best possible training to your employees. If you’re not asking for feedback, you could have courses that are ineffective and not even realise it.

Use your LMS

Using your company’s LMS to send out surveys and collect the feedback via the reporting system, gives you an easy way to compile a report to see what feedback has been received, what improvements are needed, and how and where you made the changes. Meaning you can demonstrate to your management team, the benefits of feedback and the improvement made to training.

When you’re continuously collecting and implementing feedback you can see the improvements that have been made over time.

90% of workers said they are more likely to stay at a company that takes and acts on feedback. (Source)

Closing Thoughts

Feedback is a vital aspect of your training strategy; you’re showing you’re available to listen to any concerns or issues your employees may have about current training and are open to ideas of how to improve the training.

As the learning and development team, you’ll want to find out the effectiveness of that training, to determine that it was worth the time and money invested.

When you plan training and development for your company you expect it to improve your employee’s skills, and in turn, improve your business.

By showing you are open to feedback and new ideas and by investing time into doing this you’ll ensure your learner is motivated to invest in their learning, and in turn your company.

As always, if you have any questions, or think we might be able to help you with your eLearning offering, feel free to message us or click here to schedule a meeting.

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